Is there a charge for entry?
There is no entrance fee to access any of The Kayon resorts. However, a minimum spend applies for guests visiting Wanna Jungle Pool & Bar.
Where’s The Kayon located?
At present, The Kayon Collection comprises four distinctive properties:
Is Wi-Fi available at The Kayon?
Seamless, complimentary internet access is available in all areas of The Kayon for your convenience.
I’d like to spend the day at Wanna Jungle Pool & Bar, but I have a suitcase. Is there somewhere I can leave my luggage?
For your comfort, our team will be pleased to look after your belongings while you enjoy Wanna Jungle Pool & Bar. Simply let us know upon arrival, and we will ensure they are kept safe.
I may have forgotten a personal item. What should I do?
Should you misplace or leave behind any personal belongings, kindly contact us via email at concierge@thekayon.com or WhatsApp at +62817888732. Our team will do their utmost to assist in recovering the item for you.
Do you accept American Express?
For seamless convenience, all major credit cards are accepted throughout The Kayon.
Do you have an ATM?
Our ATM is located only at The Kayon Jungle Resort.
Is there a doctor at The Kayon?
For your comfort and wellbeing, should you feel unwell at any venue, our team will be happy to assist you to the on-site infirmary.
Can I smoke?
We kindly request that smoking be enjoyed only within the designated smoking areas.
I arrived via Gojek or Grab. Would it be alright to leave it that way?
Should you arrange transportation via a ride-hailing application, kindly note that due to local community regulations, pick-up is required outside the resort village. We would be pleased to arrange transportation for your convenience.
Are professional photoshoots and drone photography allowed?
For the comfort and privacy of all guests, the use of drones and professional cameras, including those with telephoto or zoom lenses, is not permitted within The Kayon. Guests are warmly invited to capture moments using personal devices such as smartphones or compact cameras.
What is the story behind the name The Kayon?
The name Kayon is inspired by the Kayon in traditional Wayang Kulit (shadow puppet), symbolizing the Tree of Life, the universe, and the harmony between earth, humanity, and the divine. This philosophy reflects the essence of The Kayon sanctuaries that is rooted in nature, culture, and spirituality, where guests are invited to reconnect with themselves and the natural world through serenity, balance, and authentic Balinese heritage.
Why book directly with our Best Rate Guarantee?
We guarantee that the rate quoted on our own website is the best rate offered online.
Is it possible to reschedule my stay?
To amend your reservation, please email reservation@thekayon.com
How can I cancel my reservation?
To cancel your reservation, please email reservation@thekayon.com
What is the check-in time at The Kayon?
Staying guests are invited to check in from 4:00 pm. When possible, we are delighted to offer early check-in.
What time do I need to check out of The Kayon?
Check-out is at 12:00 pm (noon). When possible, we are delighted to offer late check-out.
During what hours is breakfast served?
Breakfast is served from 7 am –11 am.
Can I travel with my pet to The Kayon?
We appreciate the special bond you share with your animals, however, pets are not permitted within The Kayon.
Does The Kayon accept advance deliveries for guests?
Yes, you can. Please email concierge@thekayon.com for info on the best way to send your package, as not every delivery service operates in Bali.
Are there pools available for guests at The Kayon?
Guests staying in The Kayon can use the building’s secluded pool as well as the pools at the Beach Club. Guests of The Kayon have access to the Beach Club pools, Wanna Jungle Pool and Bar
Does The Kayon feature a gym and spa?
Guests may enjoy a fully equipped, modern gym, alongside a spa that harmoniously blends authentic traditional therapies with innovative, modern treatments.
What amenities are in my room?
Although each room features its own unique character, all accommodations at The Kayon are elegantly equipped with Bulgari amenities.
How are dietary allergies or sensitivities accommodated?
Our team will attentively ask about food allergies when placing your order, and our kitchen will gladly ensure your meal is prepared to suit your needs.
How can I make a reservation?
Reservations may be made conveniently online or via WhatsApp at +62817888732. Our restaurants are also available for booking through Chope.
Is there a minimum spend for reservations or large groups?
For groups of ten guests or more, we recommend selecting from our curated set menus or buffet menus. For group reservations requiring exclusivity, a minimum spend may apply to secure the arrangement.
How can I cancel my dinner reservation?
Should you wish to modify or cancel your dinner reservation, please reach out to our team via WhatsApp at +62817888732 or email concierge@thekayon.com
I’d like to surprise my friends. May I settle their dinner in advance if I’m not present?
Certainly. Simply advise us of the desired amount, and we will provide a secure payment link for advance settlement.
Can I pay using a foreign currency?
At present, we kindly accept payments in Indonesian Rupiah (IDR) only.
Do you offer a children’s menu?
Yes, a dedicated children’s menu is available at each of our restaurants within The Kayon.
Can I get married at The Kayon?
We’d be happy to host your special event. For weddings, corporate functions, or other large group events, please email info@thekayon.com
Are culinary classes available at The Kayon?
Yes, available
What curated food and beverage experiences are available?
The Kayon offers a range of curated food and beverage experiences designed to highlight Balinese culture and nature.
Guests can enjoy all-day dining at Kepitu Restaurant, offering a curated selection of international, Indonesian, and Balinese cuisine in a serene open-air jungle setting. For a more immersive natural experience, Canyon Jetty provides riverside dining with tranquil views of the surrounding canyon.
The Kayon also offers private romantic dinners and themed cultural dining experiences, including Balinese and Indonesian specialty nights. Hands-on cooking classes invite guests to learn and prepare traditional dishes, while afternoon tea, signature cocktails, and bespoke private dining arrangements are available to enhance special occasions.
How many rooms do I need to book to receive a special group rate?
Preferred group rates may be extended for reservations of five (5) rooms or more, subject to availability.
What’s the minimum number of people needed for an event to get a special group rate?
Special group rates may be extended for events of twenty (20) guests or more, subject to availability.
Does The Kayon have meeting space?
Yes, it can accommodate up to 30 people and is equipped with superior audio-visual technology, ensuring a seamless and productive environment.
Can we book daybeds for a group?
Group reservations for daybeds may be arranged with a minimum of three (3) daybeds, subject to availability.
Can we display our own signage during an event?
Branded materials and marketing displays are permitted within designated private event areas and apply to full buy-out arrangements only.
What initial deposit is required to confirm our group booking?
To confirm your event booking, a 50% deposit based on the total estimated expenditure is required.
Is it possible to arrange an exclusive buy-out of the hotel for a company conference?
Yes, exclusive hotel buy-outs may be arranged for company conferences. Kindly share your enquiry with our reservations team at reservation@thekayon.com or via WhatsApp to our Central Reservations at +62 817-888-371, and we will be pleased to assist you.
What amenities and services are included within your meeting packages?
Our boardroom package includes coffee breaks, and you can enhance the experience with an optional luncheon.
